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Customer Support Specialist – Stage 1 at Tek Expert – TDPel Jobs
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Customer Support Specialist – Stage 1
Ref: 244773Location: Lagos
Employment Type: Full-time
Job Description
We’re growing rapidly. Would you like to join us?
Do you love delivering great customer service?
Have you worked in an environment where you support subscription sales or bill payment processes?
Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.
With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.
About the Role
Due to expansion, we are hiring several Customer Service Representative in our Billing and Subscription team.
Responsibilities
What you’ll be doing:
First point of contact with the customer to support their query.
Compile and analyze customer requirements to give the best advice and resolve their query.
Take, own and close the customer support requests as assigned, seeking support where required.
Fully document every query, including all resolution steps to ensure documentation best practices.
Requirements
What you’ll need:
Customer service experience– A thorough knowledge of how to delight customers through strong researching, problem-solving, and troubleshooting skills. Subscription and billing experience is a real advantage.
Strong relationship management– A collaborative nature and act as a technical advisor to customers wishing to upgrade.
Clear communicator– Clear, concise, and persuasive communication style adapted for multiple audiences, plus proactive listening skills.
Adaptability – Able to work independently and part of a team bringing in experts when needed
Microsoft Office skills- knowledge of Excel will be helpful.
What We Offer
A Career, not a job
Be part of something great
Opportunity to realize your full potential
Continuous personal and professional learning
Fast-track career
Global resources
Unleash your potential
Work-wide family.
Application Closing Date
Not Specified.
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The post Customer Support Specialist – Stage 1 at Tek Expert appeared first on TDPel News – News, Interviews, Events.