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Customer Service Agent at SD Human Resources Limited – TDPel Jobs
SD Human Resources Limited is a HR consulting firm that offers recruitment, outsourcing, hr support and learning/training and development services across diverse industries.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Lagos Island, Lagos
Job Summary
We are looking to recruit a Customer Service Agent who will be responsible for timely response to customer requirements and informing all stakeholders in order to quickly and efficiently resolve all situations, to improve services and maintain customer satisfaction.
Job Description
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Job Requirements
Minimum of a Degree in any relevant discipline
Previous experience in working with clients, knowledge of sports and betting principles and rules is required.
Work experience in customer service operations is desirable, regardless of industry.
Efficient in the use of MS office tools, JIRA – desirable, not necessary
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices and online communications channels
Must reside around Lagos Island or its environs
Key competencies: Emotional stability, highly developed communication skills (written and oral), Customer orientation, Problem solving orientation, Responsibility and reliability
Application Closing Date
17th July, 2021.
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